After visiting several reputable shops in London that seemed too commercial and impersonal – I made my way to Roberts Piano. All staff we have met have been amazing, but, it would be hard to come across another Marcus. I will always remember how he cycled from another shop just to serve us! Later, I took my son’s teacher with us who was treated with great respect and was encouraged to try many pianos. Marcus’ workshop is full of pianos being restored from impressive grands to fantastic uprights. It is worth visiting just to see how the world of pianos works! We loved watching Marcus working on Pianos himself – his impartial advice and service has been exemplary. As a result: my son now owns a Feurich piano that will stay within the family for years to come.