I traded a Bosendorfer Baby Grand Piano, which I no longer had use for, for a beautiful Feurich upright at Marcus Roberts branch in Oxford. Marcus found the Feurich for me and his team worked hard on the piano both technically and cosmetically to an impeccable standard. I am now in posession of an instrument which I will undoubtedly have my entire life. It is that kind of instrument – one that you hope to pass on. Throughout the process Marcus and his team were professional, knowledgable and flexible. I recommend their service very highly.
We love the Bosendorfer Imperial Grand piano. Your patience and support and help for us in making the purchase has been excellent and delightful… including giving over almost a whole day to us, running us around Oxford to view pianos, taking us to visit your very impressive workshops, where everyone had the quiet, confident friendliness of true craftsmen and, not least, suggesting a very good local Italian restaurant where we had lunch. Your company has the real warmth of the family concern that it is, where everyone is highly knowledgeable about, and devoted to, beautiful pianos.” Alison and Daryl Truefitt, London “We purchased a Broadwood barless grand from Roberts Pianos and we asked them to carry out further restoration work on the piano. We were very impressed with the level of commitment and professionalism shown by Marcus Roberts and his team – they are clearly perfectionists, and they were determined to restore our piano to the highest standards. Marcus was happy to spend time keeping us up-to-date and showing us the work in progress when we visited. I would recommend Roberts Pianos to anyone looking for a high level of personal service when buying a piano.
I recently purchased a fine Bechstein Model C semi-concert grand from Roberts Pianos. Blaine and Josh did a first class job delivering and safely installing the piano under somewhat challenging conditions. Marcus subsequently carried out a first complimentary tuning and regulation, and I am now in possession of a marvelous instrument that I will enjoy playing for the rest of my life. I highly recommend Roberts Pianos to all who appreciate good ‘old-fashioned’ service where the needs of the customer come first.
Garry L. Harwood, West Penwith, Cornwall
Just to let you know how thrilled I am with my Yamaha G3E Piano which arrived very promptly this morning. The men who brought it were very efficient and shared in my excitement which made the arrival of the piano even more special! I was also very impressed that one of them had gone in on his day off yesterday to make sure that I got the piano today! I am over the moon with the instrument. It has stayed well in tune and looks fabulous in my room. I am also pleased with the stool. I am looking forward to many happy years of teaching and performing on such a lovely piano and I am very grateful to you for making it possible. I will, of course, recommend Roberts Pianos to friends and colleagues. With very many thanks and every good wish.
I recently traveled from Iceland to Oxford searching for a piano, and there I found this beautiful 1923 Steingraeber upright that I just fell in love with. If it wasn’t for the guys at Roberts I wouldn’t have been able to make this a reality. Their undying patience and willingness to help just went above and beyond what you’d expect.
And the piano itself, I couldn’t be more impressed. It’s in fantastic condition, flawlessly regulated and just beautiful.
P.S.: Incase anyone’s having any doubts about international shipping, you should have seen the crate they built for me. I suspect it was bulletproof.
Just a short message to say we are very happy with the Knight piano that was delivered on Friday. It is lovely to play and looks great in our living room. We are sure it will provide many years of pleasure and will be ideal for our son to learn on.
It is just about a year since we bought our Wendle and Lung 178 grand piano and we can say that every aspect of service from Roberts has been very good. They have met our (high) expectations and been responsive to our needs. Firstly, we are very happy with the piano itself. It has a lovely balanced tone which suits any type of music and is very responsive. It is admired by all our guests, especially the birds eye maple inlay, and the matt black keys are very pleasant to those of us who suffer from sweaty hands under pressure! Secondly, the service was very good. We received useful advice in the show room, the piano was delivered very quickly, in time for Christmas, and the delivery men who came on a day pouring with rain, were efficient and kept the place very tidy. From a sticky key to toning and tuning they have been so helpful and prompt. I doubt we will be back soon but only because we are so happy with our piano! We would not hesitate to recommend them to anyone who wants a good quality piano with a range of prices to suit most pockets.
I would thoroughly recommend Roberts Pianos. I went to the Oxford workshop and spent two hours asking all sorts of questions as this is the first piano I have ever purchased! I had a tight budget but wanted to know that what I have purchased is good quality and will last. I only met lovely helpful gentleman including those that delivered it. We have a small house and they took the utmost care to not damage our house or the piano, they were friendly and timely.
I will be recommending Roberts to all I come across!
After visiting several reputable shops in London that seemed too commercial and impersonal – I made my way to Roberts Piano. All staff we have met have been amazing, but, it would be hard to come across another Marcus. I will always remember how he cycled from another shop just to serve us! Later, I took my son’s teacher with us who was treated with great respect and was encouraged to try many pianos. Marcus’ workshop is full of pianos being restored from impressive grands to fantastic uprights. It is worth visiting just to see how the world of pianos works! We loved watching Marcus working on Pianos himself – his impartial advice and service has been exemplary. As a result: my son now owns a Feurich piano that will stay within the family for years to come.
Leaving a testimonial is not something that I would usually do however after the service I received I felt I should give the team at Roberts Pianos a big thank you, I took a gamble buying a piano without seeing or playing it and to be quite honest did not know what to expect on delivery, well the piano was delivered very promptly and was in first class condition, well regulated and serviced. My experience of using Roberts pianos is a good one and would recommend them to anyone thinking of buying a piano.