Return and Refund Policy
Thanks so much for buying from Roberts Pianos. If you are not entirely satisfied with your purchase, we are here to help.
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your instrument must be in the same condition that you received it.
Once we receive your item, we will inspect it and notify you that we have received your returned Item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or any other original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s / bank policies.
You will be responsible for paying for the removals fees applicable for returning your purchase/rental, unless we had agreed otherwise at the time of the sale/rental. Shipping costs are non-refundable.
If you have any questions on how to return your item, please contact us.