It is just about a year since we bought our Wendle and Lung 178 grand piano and we can say that every aspect of service from Roberts has been very good. They have met our (high) expectations and been responsive to our needs. Firstly, we are very happy with the piano itself. It has a lovely balanced tone which suits any type of music and is very responsive. It is admired by all our guests, especially the birds eye maple inlay, and the matt black keys are very pleasant to those of us who suffer from sweaty hands under pressure! Secondly, the service was very good. We received useful advice in the show room, the piano was delivered very quickly, in time for Christmas, and the delivery men who came on a day pouring with rain, were efficient and kept the place very tidy. From a sticky key to toning and tuning they have been so helpful and prompt. I doubt we will be back soon but only because we are so happy with our piano! We would not hesitate to recommend them to anyone who wants a good quality piano with a range of prices to suit most pockets.